Shipping policy
SUROS delivers to every one of the 50 US states, covering Alaska, Hawaii, and Puerto Rico as well. At this time, we do not offer international shipping.
Processing Time
We handle and prepare orders within 1 to 3 business days (Monday through Friday, not including holidays). After your order is dispatched, an email with tracking details will be sent to you.
Shipping Options
- Standard (7-14 business days): $15
Delivery windows are given in business days and exclude weekends and holidays. Every order comes with tracking included.
Order Tracking
Once your order is on its way, a tracking number will be emailed to you. You can monitor your shipment directly on the carrier's site (USPS, UPS, FedEx, or whichever carrier is assigned).
Delays
We make every effort to hit the projected delivery dates, but sometimes delays happen due to carrier problems, weather conditions, or a high number of orders. If your shipment is notably late, please reach out to us at support@suros.shop and we will look into it with the carrier.
Incorrect Address
Make sure to verify your shipping address before finishing your purchase. We cannot be held liable for packages sent to an address that was incorrectly provided by the customer. If you spot a mistake, get in touch with us right away and we will attempt to correct it before the order is shipped.
Lost or Damaged Packages
If your package is lost while in transit or shows up damaged, please email us within 48 hours of the delivery date (or the expected delivery date) at support@suros.shop. We will collaborate with the carrier to resolve the matter and arrange a replacement or refund when applicable.